Privacy Policy

Updated:

This Policy explains how the administrator of tihayadolina.ru (the “Site”) processes personal data. By submitting a form or otherwise using the Site you consent to the processing described here.

1. Who we are#

The data controller is the administrator of the “Tihaya Dolina” website (the “Controller”). You can contact us using the details published on the Site’s contact pages.

2. Data we collect#

  • Identity & contact data: name, phone number, e-mail (if provided), city/cemetery, message text.
  • Request/order data: type of services (funeral services, floristry, grave care), preferences, dates.
  • Technical data: IP address, device/browser information, pages visited, cookies and similar identifiers.

We do not collect payment data on the Site if online payments are not offered.

  • Consent (e.g., when you submit a form);
  • Contract (or steps taken at your request prior to entering into a contract);
  • Legitimate interests (replying to enquiries, preventing abuse, statistics and service improvement);
  • Legal obligations (accounting, responses to authorities).

4. How we use data#

  • to contact you (call/message), prepare quotations and deliver services;
  • to operate and secure the Site;
  • for usage analytics and to improve our content.

5. Retention#

We keep personal data only as long as necessary for the purposes above: typically up to 36 months from the last interaction, unless a longer period is required by law. Technical logs may be stored for shorter periods (e.g., 30 days).

6. Sharing with third parties#

  • hosting and IT infrastructure providers;
  • communication services (e-mail/SMS/telephony) and web analytics tools (e.g., Yandex.Metrica, Google Analytics);
  • service partners involved in fulfilling your request (where necessary).

We do not sell your personal data. Any transfers occur under contracts and appropriate safeguards.

7. Cookies#

We use functional cookies and, where applicable, analytics cookies. You can manage cookies in your browser settings. Disabling some cookies may affect the Site’s functionality.

8. Your rights#

  • access and obtain a copy of your data;
  • rectification, erasure, restriction of processing;
  • object to processing;
  • data portability (where applicable);
  • withdraw consent without affecting processing carried out before withdrawal;
  • lodge a complaint with the competent authority.

To exercise your rights, please contact us using the details available on the Site.

9. Security#

We apply reasonable technical and organizational measures (encryption in transit, access controls, data minimization). No method is 100% secure, but we work to mitigate risks.

10. Children#

Our services are not directed to individuals under 18. If you believe we hold data about a minor, please notify us and we will delete it.

11. Changes#

We may update this Policy from time to time. The current version supersedes previous versions.

Last updated: 12 Oct 2025 · Version 1.0